Privacy Policy

Privacy Policy

Last Updated: August 14, 2026

VEZA ("VEZA", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or use vezashop.in, place an order, contact us, or otherwise interact with VEZA.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Brand: VEZA
Website: vezashop.in
Customer Support Email: support.veza@gmail.com

VEZA operates an online e-commerce store through which customers can browse and purchase our products.

For privacy-related questions or requests, you can contact us at:

support.veza@gmail.com

2. Information We Collect

Depending on how you interact with our website, we may collect the following information.

A. Information You Provide Directly

When you place an order, contact us, create an account, or otherwise interact with our website, we may collect:

  • Full name
  • Email address
  • Mobile/phone number
  • Billing address
  • Shipping/delivery address
  • Order details
  • Product preferences
  • Information provided when contacting customer support
  • Reviews, feedback, or other information you voluntarily provide

B. Order and Transaction Information

When you purchase from VEZA, we may collect information relating to:

  • Products purchased
  • Order number
  • Order value
  • Order status
  • Delivery information
  • Returns, refunds, cancellations, or exchanges
  • Payment method
  • Transaction ID and payment status

C. Payment Information

Payments may be processed through third-party payment gateways.

VEZA does not intentionally store complete credit/debit card numbers, CVV numbers, UPI PINs, passwords, or net-banking credentials on its own systems.

Payment information is processed by the applicable payment service provider according to its security and privacy practices.

D. Technical and Device Information

When you visit our website, certain information may automatically be collected, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Language preferences
  • Referring website
  • Pages visited
  • Date and time of visits
  • Website interaction information

E. Cookies and Usage Information

We may collect information about how you interact with our website through cookies, pixels, tags, analytics tools, and similar technologies.

This may include pages viewed, products viewed, products added to cart, searches, and interactions with advertisements.

3. How We Collect Your Information

We may collect information:

  • Directly from you when you place an order or contact us
  • When you create or use an account
  • Automatically when you browse our website
  • Through cookies, pixels, and similar technologies
  • From payment processors when a transaction is completed
  • From shipping and logistics partners in connection with your order
  • From analytics and advertising platforms
  • When you interact with our social media pages or marketing communications

We only seek to collect information that is reasonably necessary for operating our business and providing our services.

4. How We Use Your Information

We may use your personal information for the following purposes:

Order Fulfilment

To:

  • Process your orders
  • Confirm payments
  • Pack and dispatch products
  • Arrange delivery
  • Provide tracking information
  • Process returns, refunds, cancellations, and exchanges

Customer Support

To respond to your:

  • Questions
  • Complaints
  • Order-related requests
  • Refund or return requests
  • Product-related queries

Website Operations

To:

  • Operate and maintain our website
  • Improve website functionality
  • Remember your preferences
  • Improve your shopping experience
  • Troubleshoot technical issues

Marketing

Where permitted and where you have provided appropriate consent, we may use your information to send:

  • Promotional offers
  • New product announcements
  • Discounts
  • Campaigns
  • Other VEZA marketing communications

You may opt out of promotional communications at any time.

Analytics and Advertising

We may use information to understand:

  • Which products customers are interested in
  • How visitors use our website
  • Which marketing campaigns perform better
  • How we can improve our products and website

Fraud and Security

We may process information to:

  • Detect fraudulent transactions
  • Prevent unauthorized activity
  • Protect our website and customers
  • Investigate suspicious activity

Legal Compliance

We may use or disclose information where necessary to comply with applicable laws, regulations, legal proceedings, governmental requests, or other lawful obligations.

5. How We Share Your Information

We do not sell or rent your personal information.

We may share information with trusted third parties when reasonably necessary to operate VEZA and provide our services.

These may include:

Shopify

Our website is hosted and operated using Shopify's e-commerce platform. Shopify may process information necessary to operate the store, process orders, and provide related services.

Payment Providers

We may share necessary transaction information with payment gateways and payment service providers to process payments securely.

Shipping and Logistics Partners

We may provide your name, phone number, shipping address, and order information to courier and logistics companies so that your order can be delivered.

Analytics and Advertising Platforms

We may use services such as Google, Meta, Shopify Analytics, and similar platforms to understand website activity, measure advertising performance, and improve our marketing.

Technology and Service Providers

We may use third-party providers for website functionality, customer support, communication, analytics, hosting, security, and other business operations.

Legal Requirements

We may disclose information where required by applicable law, court order, government authority, or lawful legal process.

We may also disclose information when reasonably necessary to protect VEZA, our customers, our website, or third parties from fraud, abuse, security threats, or illegal activity.

6. International Data Transfers

Some third-party service providers used by VEZA may process or store information outside India.

Where your information is transferred or processed outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable privacy and data protection requirements.

7. Cookies and Similar Technologies

VEZA may use cookies and similar technologies to operate and improve our website.

These technologies may be used for:

Essential Cookies

These help our website function properly, including shopping cart and checkout functionality.

Preference Cookies

These may remember information such as your preferences and recently viewed products.

Analytics Cookies

These help us understand how visitors use our website and improve its performance.

Marketing Cookies

These may be used to measure advertising campaigns and show relevant advertisements on platforms such as Meta and Google.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

8. Marketing Communications

If you have opted to receive promotional communications from VEZA, we may contact you through available communication channels, including email, SMS, WhatsApp, or other permitted channels.

You can unsubscribe from marketing communications at any time by:

Please note that even if you opt out of marketing communications, we may still send essential transactional communications relating to your orders, such as payment confirmations, shipping updates, and order information.

9. Your Privacy Rights

Subject to applicable laws, you may have rights relating to your personal information, including the ability to:

  • Request information about personal data we process about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Withdraw consent where processing is based on consent
  • Opt out of promotional communications
  • Raise a complaint regarding the handling of your personal information

To make a privacy-related request, contact us at:

support.veza@gmail.com

We may need to verify your identity before processing certain requests.

Some requests may be limited or declined where we are legally required or permitted to retain or process certain information.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required by applicable law.

For example, we may retain order and transaction information for accounting, tax, legal, fraud prevention, dispute resolution, and other legitimate business purposes.

When information is no longer required, we may securely delete or anonymize it, subject to applicable legal and regulatory requirements.

11. Security of Your Information

We take reasonable measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

These measures may include:

  • Secure website connections
  • Access controls
  • Authentication mechanisms
  • Secure payment processing through third-party payment providers
  • Reasonable security practices for our systems and service providers

However, no method of electronic transmission or storage is completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security.

12. Children's Privacy

Our website is not intended to knowingly collect personal information from children.

We do not knowingly request or collect personal information from individuals under the age permitted under applicable law without appropriate authorization.

If you believe that a child has provided personal information to VEZA, please contact us at support.veza@gmail.com so that we can take appropriate action.

13. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, advertisements, or other external services.

VEZA is not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

  • Our business
  • Our website
  • Our services
  • Technology
  • Applicable laws or regulations
  • Our privacy practices

When we make changes, we will update the "Last Updated" date at the top of this policy.

We encourage you to periodically review this page for the latest information.

15. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have concerns about how your personal information is handled, please contact us:

VEZA
Website: vezashop.in
Email: support.veza@gmail.com

We will make reasonable efforts to respond to privacy-related requests within the time required by applicable law.