Shipping policy

Last Updated: August 14, 2026

At VEZA, we are committed to making your shopping experience simple and convenient. This Shipping Policy explains how we process and deliver orders placed through vezashop.in.

By placing an order with VEZA, you agree to the terms of this Shipping Policy.

1. Free Shipping

VEZA offers FREE SHIPPING on all orders across India.

There are no additional standard shipping charges added to your order at checkout.

Delivery availability depends on the serviceability of your delivery pincode and the availability of our logistics partners.

2. Shipping Coverage

We currently ship to serviceable locations across India.

Some remote or restricted locations may not be serviceable by our logistics partners.

If your pincode is not serviceable, we may be unable to process or deliver your order. If payment has already been made, the applicable amount will be refunded in accordance with our Refund Policy.

3. Order Processing

Orders are generally processed within 1–3 business days after successful order placement and payment confirmation.

Orders placed on weekends or public holidays may begin processing on the next business day.

Processing may take longer during:

  • Major sales and promotional periods
  • Festive seasons
  • High-volume order periods
  • Product launches
  • Unforeseen operational circumstances

Once your order has been dispatched, tracking information may be shared with you through email, SMS, WhatsApp, or another communication method associated with your order.

4. Estimated Delivery Time

Orders are generally delivered within approximately 3–7 business days after dispatch.

Estimated Total Delivery Time

Processing: 1–3 business days
Delivery: 3–7 business days

Total estimated delivery time: 4–10 business days

Please note that these are estimated timelines and are not guaranteed delivery dates.

Delivery may take longer for remote locations or during periods of high demand, festivals, public holidays, adverse weather, courier disruptions, or other circumstances beyond our reasonable control.

5. Cash on Delivery

Cash on Delivery ("COD") may be available for eligible products and serviceable locations.

COD availability may depend on:

  • Delivery pincode
  • Product eligibility
  • Order value
  • Courier availability
  • Previous order history
  • Other operational considerations

Where COD is available, a COD handling charge of ₹51 may apply and will be clearly displayed at checkout before you place the order.

We may contact you by phone or WhatsApp to verify COD orders before dispatch.

VEZA reserves the right to cancel or restrict COD orders in cases involving fraudulent activity, repeated failed deliveries, refusal to accept previous COD orders, or misuse of the COD facility.

6. Order Tracking

Once your order has been dispatched, tracking details may be provided through email, SMS, WhatsApp, or other available communication channels.

Tracking information may take some time to become active after the shipment has been handed over to the courier.

7. Delivery Attempts

Our courier partners may make multiple attempts to deliver your order.

Please ensure that:

  • Your delivery address is complete and accurate.
  • Your phone number is correct and reachable.
  • Someone is available to receive the order when required.
  • You respond to courier calls or delivery notifications when necessary.

If delivery cannot be completed because of an incorrect address, incorrect contact information, customer unavailability, refusal to accept the package, or repeated failed delivery attempts, the shipment may be returned to us.

8. Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery information at checkout.

Please carefully check your:

  • Full name
  • House/Flat number
  • Building name
  • Street/locality
  • City
  • State
  • Pincode
  • Phone number

VEZA is not responsible for delivery delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

If you notice an error in your shipping address after placing your order, please contact us immediately:

Email: support.veza@gmail.com
WhatsApp: +91 6206875850

We will make reasonable efforts to update the address before dispatch, but changes cannot be guaranteed once an order has entered processing or has been dispatched.

9. Delayed Orders

While we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances outside our reasonable control, including:

  • Severe weather
  • Natural disasters
  • Public holidays
  • Festivals and high-volume periods
  • Courier delays
  • Transportation disruptions
  • Strikes or operational disruptions
  • Government restrictions
  • Incorrect delivery information
  • Remote locations
  • Unexpected logistical or technical issues

If your order is significantly delayed, please contact us at support.veza@gmail.com or +91 6206875850.

We will make reasonable efforts to assist you.

10. Damaged Packages or Products

We recommend checking your package when it arrives.

If the package appears visibly damaged, opened, or tampered with, please take photographs or videos of the package before opening it, where reasonably possible.

If the product is damaged, contact us as soon as possible.

Please provide:

  • Order number
  • Photographs/videos of the package
  • Photographs/videos of the damaged product
  • Description of the issue

Damaged-product claims will be handled in accordance with our Refund Policy.

11. Wrong or Missing Products

If you receive an incorrect product or an item is missing from your order, please contact us as soon as possible.

Please provide:

  • Order number
  • Photographs of the package received
  • Photographs of the product received, where applicable
  • Details of the missing or incorrect item

We will review the issue and, where applicable, provide an appropriate resolution in accordance with our Refund Policy.

12. Changes to Orders

If you need to change your delivery address or order details, contact us as soon as possible.

Once an order has been processed, packed, or dispatched, we may not be able to make changes.

We will make reasonable efforts to accommodate requests made before dispatch, but changes cannot be guaranteed.

13. Shipping and Returns

Shipping is provided free of charge on all VEZA orders.

If you wish to return a product or request a refund, please refer to our Refund Policy for eligibility requirements and the return process.

Shipping charges, if any, associated with an approved return or replacement will be handled according to the applicable Refund Policy.

14. Changes to This Shipping Policy

VEZA may update this Shipping Policy from time to time to reflect changes in our business, logistics arrangements, or applicable laws.

Any changes will be posted on this page with an updated "Last Updated" date.

15. Contact Us

If you have any questions about shipping or your order, please contact us:

VEZA

Email: support.veza@gmail.com

WhatsApp: +91 6206875850

Website: vezashop.in

Customer Support Hours:
Monday – Saturday
10:00 AM – 7:00 PM IST