Refund policy

Last Updated: August 14, 2026

At VEZA, we want you to be happy with your purchase. If you are not satisfied with your order, you may be eligible to request a return within 7 days of delivery, subject to the conditions outlined below.

This Return & Refund Policy applies to purchases made through vezashop.in.

1. 7-Day Return Policy

VEZA offers a 7-day return window from the date your order is delivered.

To be eligible for a return, you must contact us within 7 days of delivery and provide your order details along with the reason for your return.

Returns requested after 7 days from the delivery date may not be accepted.

2. Return Eligibility

To be eligible for a return, the product must generally:

  • Be unused and in its original condition.
  • Be unworn, unwashed, and free from stains, marks, odors, or other signs of use.
  • Be returned with its original packaging, tags, labels, and accessories, where applicable.
  • Be in a condition suitable for resale.
  • Include the original order details or other proof of purchase.

We reserve the right to reject a return if the product does not meet the above conditions.

3. Non-Returnable Products

Certain products may not be eligible for return due to hygiene, safety, customization, or other practical reasons.

Unless otherwise stated on the product page, the following may be non-returnable:

  • Products that have been used, worn, washed, altered, or damaged after delivery.
  • Products returned without original packaging, tags, or accessories where applicable.
  • Personalized or customized products.
  • Products damaged due to misuse, improper handling, washing, or care.
  • Products returned after the 7-day return period.
  • Products specifically identified as non-returnable on their product page.

If a product has specific return conditions, those conditions will be displayed on the relevant product page.

4. Damaged, Defective or Wrong Product

If you receive a product that is:

  • Damaged during delivery
  • Defective
  • Different from the product you ordered
  • Missing an item or component

please contact us as soon as possible.

For damaged or defective products, we strongly recommend taking clear photographs or videos of the package and product before use.

Please send us:

  • Your order number
  • Your name and contact details
  • Clear photographs/videos of the product
  • Photographs of the packaging, where applicable
  • A brief description of the issue

After reviewing the issue, we may offer a replacement, refund, or another appropriate resolution, depending on the circumstances and availability.

5. How to Request a Return

To request a return, contact us within 7 days of delivery using:

Email: support.veza@gmail.com
WhatsApp: +91 6206875850

Please include:

Subject: Return Request – [Order Number]

or, if contacting us through WhatsApp, provide:

  • Order number
  • Name used for the order
  • Product you wish to return
  • Reason for return
  • Relevant photographs/videos, if applicable

Our team will review your request and provide the next steps.

Please do not send a product back to us before receiving return instructions from VEZA.

6. Return Approval

Once we receive your return request, we will review the information provided.

If your return is approved, we will provide instructions regarding the return process and, where applicable, the return address.

The returned product may be inspected after receipt to verify that it meets the eligibility requirements of this policy.

Approval of a return request does not automatically guarantee a refund if the returned product is found to be used, damaged, incomplete, or otherwise ineligible.

7. Return Shipping

For eligible returns due to change of mind, size preference, incorrect selection, or other reasons not caused by VEZA, the applicable return shipping cost may be borne by the customer.

For products that are damaged, defective, incorrect, or missing due to an error attributable to VEZA, we will make reasonable efforts to arrange an appropriate resolution without unfairly charging the customer for the issue.

Specific return shipping instructions will be provided when your return request is approved.

8. Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will generally be processed to the original payment method, where technically possible.

Refund processing times may vary depending on the payment method, payment gateway, and banking institution.

Please allow additional time for your bank or payment provider to reflect the refunded amount in your account.

9. Cash on Delivery Orders

For Cash on Delivery ("COD") orders, refunds cannot be made in cash.

Where a refund is approved for a COD order, we may request your bank account or other eligible payment details to process the refund.

You are responsible for providing accurate payment information required for the refund.

10. Shipping Charges

VEZA currently provides free shipping on all orders.

If a return is approved, any applicable return shipping costs will be handled according to the circumstances of the return and the provisions of this policy.

11. Exchanges

If you would like to exchange a product rather than receive a refund, please contact us within 7 days of delivery.

Exchanges are subject to:

  • Product availability
  • Return eligibility
  • The condition of the original product
  • Applicable product-specific restrictions

If the requested replacement is unavailable, we may offer a refund or another suitable resolution.

12. Refunds for Cancelled Orders

If you cancel an order before it has been processed or dispatched and the cancellation is accepted, any payment already made will be refunded through the applicable payment method.

Once an order has been processed or dispatched, cancellation may no longer be possible and the return provisions of this policy may apply.

13. Rejected or Ineligible Returns

A return may be rejected if:

  • The 7-day return period has expired.
  • The product has been used, worn, washed, altered, or damaged.
  • The product is missing tags, packaging, accessories, or components where applicable.
  • The product shows signs of misuse.
  • The product does not match the product originally shipped.
  • The return does not comply with the applicable product-specific return conditions.
  • The return request contains inaccurate or misleading information.

If a return is rejected after inspection, we may return the product to you. Any applicable shipping costs may be communicated to you before the product is returned.

14. Refund Delays

If you have been informed that your refund has been processed but the amount has not yet appeared in your account, please first check with your bank or payment provider.

If the refund remains unresolved, contact us at:

Email: support.veza@gmail.com
WhatsApp: +91 6206875850

We will make reasonable efforts to assist you.

15. Fraudulent or Abusive Returns

VEZA reserves the right to refuse returns, refunds, exchanges, or future orders where we reasonably identify:

  • Repeated or excessive return activity.
  • Products being intentionally damaged or misused.
  • Fraudulent claims.
  • Attempts to return products that were not purchased from VEZA.
  • Abuse of promotional offers or refund policies.

This does not affect any statutory consumer rights that cannot legally be excluded.

16. Consumer Rights

Nothing in this policy is intended to restrict or remove any rights or remedies available to consumers under applicable Indian law.

Where applicable, your statutory rights will continue to apply.

17. Changes to This Policy

VEZA may update this Return & Refund Policy from time to time to reflect changes in our products, business practices, logistics arrangements, or applicable laws.

Any changes will be posted on this page with an updated "Last Updated" date.