Refund Policy
Last Updated: August 14, 2026
At VEZA, we want you to be happy with your purchase. If you receive an incorrect, damaged, defective, or otherwise eligible product, we’re here to help.
Please read this policy carefully to understand when a return, replacement, or refund may be available.
1. Refund & Return Eligibility
Refund or return requests must be raised within 7 days of delivery.
We strongly recommend checking your order as soon as it arrives and contacting us promptly if there is any issue.
Requests received after the 7-day period may not be eligible for a refund or return.
2. What Qualifies for a Refund or Replacement
| Issue | Resolution | What We Need From You |
|---|---|---|
| Wrong product delivered | Full refund or replacement | Clear photos/video showing the product received and shipping label |
| Product damaged during delivery | Full refund or replacement | Clear photos/video showing the damage and packaging |
| Product is defective or does not function as described | Refund or replacement | Clear video demonstrating the issue |
| Product missing from order | Refund or replacement | Order details and photographs/video of the received package, where applicable |
| Order returned to origin (RTO) | Refund, where applicable | No action required if the order is verified as RTO |
| Other eligible issue | Case-by-case resolution | Appropriate photos/videos and order details |
VEZA may request additional information or evidence where necessary to verify a claim.
3. What Does Not Qualify for a Refund
We may not be able to offer a refund or replacement in the following circumstances:
- Change of mind after receiving the product
- Personal preference or subjective dissatisfaction
- Incorrect size, colour, variant, or product selected by the customer, unless otherwise stated on the product page
- Normal wear and tear
- Damage caused by improper use, misuse, negligence, or failure to follow product instructions
- Minor packaging damage where the product itself is unaffected
- Products damaged after delivery due to customer handling
- Requests submitted after the 7-day eligibility period
- Claims without sufficient supporting photographs or videos where such evidence is required
- Products that have been altered, used improperly, or intentionally damaged
Certain products may have specific return or refund conditions. Where applicable, those conditions will be mentioned on the relevant product page.
4. How to Request a Refund or Return
If you believe your order is eligible for a refund or return:
Step 1 — Contact VEZA
Email us at:
Please contact us within 7 days of delivery.
Step 2 — Provide Your Order Details
Include:
- Order ID
- Full name
- Registered phone number/email
- Description of the issue
Step 3 — Provide Evidence
Depending on the issue, please provide:
- Clear photographs of the product
- Photographs of the packaging
- Shipping label photograph
- A short video demonstrating the issue, where applicable
An unboxing video is highly recommended, particularly for products that may be damaged, defective, or incorrect upon delivery. It can help us verify the issue and resolve your request more quickly.
Step 4 — Review
Our team will review your request and normally respond within 24–48 hours.
5. Return of Products
If VEZA approves a return, we will provide instructions regarding how and where to return the product.
Returned products must generally be:
- In the condition required for the approved return
- Accompanied by the original packaging where applicable
- Accompanied by the relevant order details
We reserve the right to reject a return if the product does not meet the applicable return conditions.
Please do not send a product back to us before receiving return instructions from VEZA.
6. Refund Processing
Once a refund has been approved:
Prepaid Orders
Refunds will generally be issued to the original payment method used to place the order.
The refund may take approximately 7–10 business days to appear in your account, depending on your bank or payment provider.
Cash on Delivery (COD) Orders
Where a refund is approved for a COD order, VEZA may request appropriate bank account or UPI details to process the refund.
Customers should provide accurate payment details to avoid delays.
Important
- We will notify you when your refund has been initiated.
- Bank/payment-provider processing times may vary.
- Refunds cannot normally be processed while an order is still in transit.
- For an RTO order, the refund process may begin once the shipment is confirmed as returned to VEZA.
- If a refund is delayed beyond the stated processing period, please contact us at support.veza@gmail.com.
7. Returns Due to Change of Mind
VEZA generally does not accept returns simply because a customer has changed their mind or no longer wants the product.
If a particular product is eligible for a change-of-mind return, the applicable conditions will be clearly stated on that product's page or at the time of purchase.
Where a customer-approved return is accepted, the customer may be responsible for the applicable return shipping costs unless VEZA states otherwise.
8. Replacements
Where appropriate, VEZA may offer a replacement instead of a refund.
Replacement requests are subject to:
- Verification of the issue
- Product availability
- The product meeting the applicable return/replacement conditions
If the same product is unavailable, VEZA may offer an alternative resolution, including a refund where applicable.
9. Order Cancellations
Orders may be cancelled if the cancellation request is received before the order has been dispatched.
Once an order has been dispatched, cancellation may no longer be possible.
If the order has already been shipped, you may need to follow the applicable return/refund process.
To request a cancellation, contact:
as soon as possible after placing your order.
10. Damaged or Incorrect Orders
If you receive a package that appears damaged, opened, or tampered with, please take photographs/videos of the package before opening it where possible.
If you receive an incorrect or damaged product, contact VEZA within 7 days of delivery and provide the relevant photographs/videos.
This allows us to investigate the issue with our shipping and fulfilment partners and provide an appropriate resolution.
11. Refunds for Undelivered or RTO Orders
If an order is returned to the sender because it could not be delivered, the refund process may begin once the shipment has been confirmed as returned to VEZA.
Where applicable, any refund will be processed according to the payment method and circumstances of the order.
Additional shipping or return charges may apply in certain situations, including repeated failed delivery attempts or an incorrect/incomplete address provided by the customer.
12. Contact Us
For any refund, return, replacement, or cancellation request, please contact:
VEZA
Website: vezashop.in
Email: support.veza@gmail.com
Please include your Order ID in all communications so that we can assist you as quickly as possible.
Policy Updates
VEZA reserves the right to update or modify this Refund & Return Policy from time to time.
Any changes will be published on this page with an updated "Last Updated" date.
This policy applies to purchases made through vezashop.in unless otherwise stated on the applicable product page.