Shipping Policy

At VEZA, we want your shopping experience to be simple, reliable, and hassle-free. This Shipping Policy explains how we process and deliver orders placed through vezashop.in.

1. Order Processing

  • Orders are processed after successful payment confirmation.
  • Orders are generally dispatched within 1–3 business days.
  • Orders placed on Sundays or public holidays may be processed on the next business day.
  • Once your order has been shipped, you will receive shipping/tracking information at the contact details provided during checkout.

2. Delivery Time

We aim to deliver your order within 7 business days from the date of dispatch.

Please note that delivery times may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

Estimated delivery: Up to 7 business days after dispatch.

3. Shipping Charges

Shipping charges, if applicable, will be clearly displayed at checkout before you complete your purchase.

Any applicable free-shipping offers will be mentioned on our website or promotional communications.

4. Order Tracking

Once your order has been dispatched, you may receive a tracking number through email or other contact details provided during checkout.

You can use the tracking information to monitor the status of your shipment.

5. Incorrect Address or Contact Information

Please ensure that your shipping address, phone number, and email address are correct before placing your order.

VEZA cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

If you realize that you have entered incorrect information, please contact us as soon as possible at:

Email: support.veza@gmail.com

We will try our best to assist you before the order is dispatched.

6. Delayed or Lost Orders

While we work with reliable shipping partners, occasional delays may occur due to circumstances beyond our control.

If your order has not arrived within the expected delivery period, please contact us at support.veza@gmail.com with your order number, and our team will assist you in checking the shipment status.

7. Damaged Packages

If your package appears damaged or tampered with when delivered, we recommend refusing the delivery where possible or contacting us immediately after receiving it.

Please retain the original packaging and provide photographs/videos of the package and product when contacting us.

8. Delivery Attempts

Our courier partners may make multiple delivery attempts. Please ensure that someone is available at the provided delivery address to receive the order.

If an order is returned to us because of repeated failed delivery attempts, an incorrect address, or the recipient being unavailable, additional shipping charges may apply for reshipment.

9. Contact Us

If you have any questions regarding your order or shipping, please contact us:

VEZA
Email: support.veza@gmail.com
Website: vezashop.in

We are happy to help you with your order and shipping-related queries.