Terms of Service

Last Updated: August 14, 2026

Welcome to VEZA. This website, including theveza.co and vezashop.in, is operated under the brand name VEZA ("VEZA", "we", "us", or "our").

These Terms of Service ("Terms") govern your access to and use of our website, products, services, and any orders placed through our online store.

By accessing our website, browsing our products, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or purchase our products.

These Terms should be read together with our Privacy Policy, Shipping Policy, and Refund Policy, which form part of these Terms.

1. Eligibility

Our website and products are primarily intended for customers in India.

By using our website or placing an order, you confirm that:

You are at least 18 years of age, or are using the website under the supervision of a parent or legal guardian.
You have the legal capacity to enter into a binding agreement under applicable Indian law.
The information you provide to us is accurate, complete, and current.
You will use the website only for lawful purposes.

We reserve the right to refuse service or cancel an order where we reasonably believe that these Terms have been violated or that fraudulent or unlawful activity is involved.

2. Account Registration

You may browse our website without creating an account.

Certain features may require you to provide information such as your name, email address, telephone number, billing information, shipping address, or other details.

You agree to:

Provide accurate and complete information.
Keep your information updated where necessary.
Maintain the confidentiality of your account credentials.
Notify us if you believe your account has been accessed without authorization.

You are responsible for activities conducted through your account where such activities result from your failure to keep your account information secure.

3. Permitted Use of the Website

You agree to use the website only for lawful purposes and in accordance with these Terms.

You must not:

Use the website for fraudulent, unlawful, abusive, defamatory, threatening, or harmful purposes.
Attempt to gain unauthorized access to our website, servers, systems, or customer accounts.
Introduce viruses, malware, worms, or other harmful code.
Interfere with or disrupt the operation of the website.
Use automated systems, bots, spiders, scrapers, or similar technologies to access or collect information from our website without our written permission.
Copy, reproduce, modify, distribute, or commercially exploit our website content without authorization.
Attempt to reverse engineer any part of our website or technology.
Use our website in a manner that violates applicable Indian laws or regulations.

We reserve the right to restrict or terminate access where we reasonably believe these Terms have been breached.

4. Products, Product Information and Availability

VEZA makes reasonable efforts to ensure that product descriptions, photographs, colours, sizes, specifications, and other product information displayed on the website are accurate.

However:

Product colours may appear slightly different depending on your device or screen settings.
Minor variations may occur between product photographs and the actual product.
Product availability may change without prior notice.
We do not guarantee that every product will always be available.
We reserve the right to discontinue or modify products at any time.

We make reasonable efforts to display accurate information but do not warrant that all website content will always be completely accurate, current, or error-free.

5. Pricing

All prices displayed on the VEZA website are in Indian Rupees (₹/INR) unless otherwise stated.

Prices may be changed at any time without prior notice.

Where applicable, taxes and shipping charges will be displayed during checkout.

Promotional prices, discounts, coupon codes, bundles, and special offers may be subject to additional terms and conditions.

Unless expressly stated otherwise, promotions cannot be combined with other promotional offers.

6. Orders and Order Acceptance

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or another communication method provided by you.

An order confirmation does not necessarily mean that the order has been finally accepted.

We reserve the right to refuse, cancel, or limit an order, including where:

A product is unavailable.
There is an error in the product description or price.
We suspect fraudulent or unauthorized activity.
The shipping information is incomplete or inaccurate.
The order appears to be placed for resale or commercial purposes without authorization.
We are unable to fulfil the order due to circumstances beyond our reasonable control.

If we cancel an order for which payment has already been received, the applicable amount for the cancelled order will be refunded in accordance with our Refund Policy.

7. Payments

Payment must be made using the payment methods made available on our website.

By submitting payment information, you represent that you are authorized to use the relevant payment method.

Payments may be processed through third-party payment gateways and payment service providers.

VEZA does not intentionally store sensitive payment credentials such as full card numbers, CVV numbers, UPI PINs, or net-banking passwords.

You agree not to use fraudulent payment methods or attempt to circumvent our payment systems.

Cash on Delivery

Where Cash on Delivery ("COD") is offered:

COD availability may depend on your delivery pincode.
COD orders may be subject to additional charges where disclosed at checkout.
We may contact you to verify COD orders.
We reserve the right to cancel or restrict COD orders where we identify repeated failed deliveries, fraudulent orders, or misuse of COD services.

8. Shipping, Returns and Refunds

Shipping, delivery timelines, order cancellations, returns, exchanges, and refunds are governed by our separate:

Shipping Policy
Refund Policy

By placing an order with VEZA, you agree to the applicable terms contained in those policies.

Delivery estimates are indicative and may be affected by circumstances outside our reasonable control, including courier delays, weather, public holidays, logistical disruptions, incorrect addresses, or other unforeseen circumstances.

Customers are responsible for providing accurate delivery information.

9. Order Cancellation

Once an order has been placed, cancellation may only be possible before the order has entered processing, production, packaging, or dispatch, depending on the product and order status.

If an order cannot be cancelled because it has already been processed or dispatched, the applicable provisions of our Refund Policy will apply.

We reserve the right to cancel orders in accordance with these Terms.

10. Intellectual Property

All content available on the VEZA website, including but not limited to:

VEZA name and branding
Logos and trademarks
Product designs
Product photographs
Graphics
Website design
Text and product descriptions
Videos
Marketing materials
Illustrations
Icons
Layout and visual elements

is owned by or licensed to VEZA and is protected by applicable intellectual property laws.

You may view and use the website for personal, non-commercial purposes only.

You may not, without our prior written permission:

Copy or reproduce our content.
Modify or distribute our content.
Use our designs commercially.
Reproduce our product photographs.
Use VEZA branding or trademarks.
Create derivative works from our content.
Scrape or commercially collect content from our website.

Nothing in these Terms grants you ownership of any VEZA intellectual property.

11. User Reviews, Feedback and Submissions

If you submit reviews, photographs, testimonials, feedback, comments, or other content to VEZA, you represent that:

The content is truthful and based on your genuine experience.
You have the right to submit the content.
The content does not violate the rights of another person or entity.
The content does not contain unlawful, defamatory, abusive, obscene, or misleading material.

By submitting content to VEZA, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, publish, display, adapt, and distribute that content for purposes connected with our business, website, advertising, social media, and marketing.

We reserve the right to remove or decline to publish any content that we reasonably believe violates these Terms or applicable law.

12. Third-Party Services and Links

Our website may use third-party services, including payment processors, courier and logistics providers, analytics platforms, advertising platforms, social-media services, technology providers, and other service providers.

Our website may also contain links to third-party websites.

We are not responsible for the content, policies, security, availability, or practices of third-party websites or services.

Your use of third-party services may be subject to the terms and privacy policies of those third parties.

13. Promotions and Discounts

From time to time, VEZA may offer promotional campaigns, discounts, coupons, bundles, or other special offers.

Each promotion may have specific conditions, including:

Validity period.
Eligible products.
Minimum order value.
Usage limits.
Customer eligibility.
Whether the promotion can be combined with other offers.

VEZA reserves the right to modify, suspend, or terminate a promotion where reasonably necessary.

Any fraudulent or abusive use of promotional codes or offers may result in cancellation of the relevant order.

14. Disclaimer of Warranties

To the maximum extent permitted by applicable law, our website and its content are provided on an "as is" and "as available" basis.

We do not guarantee that:

The website will always be available or uninterrupted.
The website will always be free from errors or technical issues.
All information will always be completely accurate or current.
The website will be free from viruses or other harmful components.

Product-specific information, care instructions, sizing information, and usage instructions should be reviewed before purchasing or using a product.

Nothing in these Terms excludes any consumer rights or protections that cannot legally be excluded under applicable law.

15. Limitation of Liability

To the maximum extent permitted by applicable law, VEZA and its owners, employees, affiliates, agents, and service providers shall not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of our website or products.

This may include, where legally permissible, loss of profits, loss of data, loss of business, or loss of goodwill.

Our total liability in connection with a specific order shall, to the maximum extent permitted by law, be limited to the amount actually paid by you for the product or order giving rise to the claim.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

16. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless VEZA, its owners, employees, affiliates, agents, and service providers from claims, losses, liabilities, damages, costs, and expenses arising from:

Your breach of these Terms.
Your violation of applicable law.
Your misuse of our website.
Fraudulent or unauthorized use of your account.
Content submitted by you that infringes the rights of another person or entity.

17. Force Majeure

VEZA shall not be responsible for delays or failures caused by circumstances beyond our reasonable control, including:

Natural disasters.
Fire, flood, or earthquake.
Epidemics or pandemics.
War or civil unrest.
Government restrictions or actions.
Strikes or labour disruptions.
Internet or telecommunications failures.
Power failures.
Courier or logistics disruptions.
Supplier or manufacturing disruptions.
Other events beyond our reasonable control.

Where such circumstances occur, we will make reasonable efforts to minimize their impact and resume normal operations as soon as reasonably practicable.

18. Suspension and Termination

We may suspend, restrict, or terminate access to our website or services if we reasonably believe that:

You have violated these Terms.
You have engaged in fraudulent or abusive activity.
You have violated applicable law.
Your conduct creates a security, legal, or operational risk.

Termination or suspension will not affect rights or obligations that arose before termination.

Provisions relating to intellectual property, limitation of liability, indemnification, governing law, and dispute resolution will continue to apply where applicable.

19. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, products, services, technology, or applicable laws.

The updated version will be posted on this page with a revised "Last Updated" date.

Your continued use of the website after the updated Terms become effective constitutes acceptance of the revised Terms.

20. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be modified or limited to the minimum extent necessary, and the remaining provisions will continue to remain in effect.

21. Waiver

Our failure or delay in enforcing any provision of these Terms does not constitute a waiver of our right to enforce that provision later.

A waiver of one breach does not constitute a waiver of any subsequent breach.

22. Assignment

You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

VEZA may transfer or assign its rights and obligations in connection with a merger, restructuring, sale of business, acquisition, or similar transaction.

23. Governing Law and Dispute Resolution

These Terms shall be governed by and interpreted in accordance with the laws of India.

If you have a dispute or concern relating to an order, product, payment, delivery, refund, or use of our website, we encourage you to first contact us so that we can attempt to resolve the matter amicably.

Nothing in these Terms prevents a consumer from exercising any statutory rights or remedies available under applicable Indian consumer-protection laws.

Where a dispute cannot be resolved amicably, it shall be subject to the jurisdiction of the courts having appropriate jurisdiction under applicable Indian law.

24. Consumer Rights

Nothing contained in these Terms is intended to take away or restrict any mandatory rights available to consumers under applicable Indian law.

Where applicable, your statutory rights under consumer-protection and other applicable laws will continue to apply.

25. Grievance Redressal

If you have a complaint or grievance relating to an order, payment, delivery, return, refund, product, or use of our website, you may contact us using the details below.

We will make reasonable efforts to acknowledge and address complaints within the timelines prescribed under applicable law.

26. Contact Us

VEZA

Website: vezashop.in

Email: support.veza@gmail.com

Phone / WhatsApp: +91 6206875850